Return Policy & Shipping

Return Policy

Thank you for shopping with us! We want you to love your items as much as we do. If for any reason you are not satisfied please contact us and we will be happy to assist you. 

  • We will happily accept items for a return as long as it is within 30 days of the purchase date. Please make sure items are unworn and the tags are still attached.
  • We do not accept returns past 30 days of the ship date. We do not accept returns if the item has been worn or damaged from washing.
  • All sales are final on sale category items.
  • Shoes need to be returned in their original box. Please place the shoe box in a protective box. If we receive the shoe box as the shipping box we will not accept the shoes as returnable. You will be responsible for shipping charges back to you.
  • The customer is responsible for all return shipping fees.
  • Please include your packing slip or a piece of paper with your name and order number with all returns. (Go to Processing Returns to learn how to process your return.)
  • Once we receive your return it will be processed within 1-3 business days and we will credit the card on the account. Please note your banking institution may require up to 14 days to process and post this transaction to your account once they have received the information from us.
  • If you have any questions or concerns please call or text 801-762-7479 or email [email protected].

Processing Returns

To process your return click here and fill in your email or order number and zip code. If you purchased the $2.97 free returns protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit or refund and receive a prepaid label through our returns center. If you did not purchase the $2.97 free return protection at the original time of checkout, you will be responsible for the return shipping label fee.

If you have any questions or concerns please call or text 801-762-7479 or email [email protected]. Please include your packing slip with your return. This will speed up the return process.

Damaged Items/ Wrong Item Received

If you believe you received a damaged item please contact us within 5 days of delivery and we will be happy to work with you to resolve the issue. You can reach us by calling or texting 801-762-7479 or email [email protected]

Lost/Stolen Packages

If your package does not arrive within the estimated time of arrival, we will be happy to open an investigation with the shipping carrier. This process can take up to 2 weeks to complete.

If the shipping carrier confirms delivery to the correct address, we are unable to issue a refund for the package. Please make sure we are sending packages to a secure address.

Holiday Return Policy

Any items purchased between November 1st-December 24th that are unworn, still tagged and unused, may be returned by January 15th with a receipt or gift receipt.

 

Send your return to:

 My Sister’s Closet
 Attn: Return Department
3650 East Powerhouse Rd. Suite A
Spanish Fork, Utah 84660

Return to Store

You may bring in your return to My Sister’s Closet within 30 days of original purchase as long as it meets the above criteria. The store will send the return to the warehouse for processing the return. Please include your packing slip with your return. 

Spanish Fork Location:
266 North Main Street
Spanish Fork, Utah 84660
801-798-2216

Shipping Within the United States

  • Orders over $75 ship FREE - Processed in 1-3 business days.
  • $6.99 Standard Shipping – Estimated to arrive in up to 10 business days.
  • $8.99 Priority shipping - Estimated to arrive in 4-5 business days.
  • $12.99 - Express shipping - Estimated to arrive in 2-4 business days.
  • USPS Priority Mail Express-Estimated to arrive in 1-2 business days.
  • $39.95 International to Canada
  • We ship UPS, USPS, and FedEx.
  • Business days are Monday-Friday excluding holidays. To have today count as the first Business day, your order must be placed before 10 am MST.
  • We offer local delivery to the 84660 zip code. Place your order before 10 am Monday-Friday and we will deliver it to your door free today! (Excludes holidays)
  • We offer store pick-ups at our Spanish Fork location. (more information below)
  • We ship fast! All orders are shipped within 1-3 business days. (During sales this time might be a little longer).

Standard Shipping (ships via UPS, USPS, FedEx)

Orders with standard shipping typically ship within 1-3 days to ship from our warehouse in Utah. Orders typically will arrive in up to 10 business days after shipping. Standard shipping is $6.99 for all orders under $75; free shipping on all orders over $75. (Excluding Canada). 

Priority Shipping (ships via UPS, USPS, FedEx)

Orders with Priority Shipping will ship in 1-3 business days. Orders will typically arrive in 4-5 business days. Priority shipping costs $8.99 (Excluding Lime Ricki swimwear)

Express Shipping (ships via UPS, USPS, FedEx)

Orders with Express Shipping placed before 10 a.m. will ship today! (Monday-Friday) They will typically arrive in 2-4 days. Express shipping costs $12.99. (Excluding Lime Ricki swimwear)

USPS Priority Mail Express (ships USPS)

Orders with USPS Priority Mail Express will placed before 10 a.m. will ship today! (Monday-Friday) Orders will be calculated based on weight and zip code. Orders will typically arrive in 1-2 business days according to zip code. (Excluding Lime Ricki swimwear)

In Store Pick Up (Spanish Fork)

Please include a phone number or email address so we can contact you when the order has arrived in our Spanish Fork location. Place your order before 10 am MST Monday-Friday and pick it up in Spanish Fork today! (Excluding Lime Ricki swimwear)

International Shipping

We currently ship to Canada. Flat rate shipping cost is $39.95. Shipping costs do not include duties and taxes.

Please call or text 801-762-7479 or email [email protected] within any questions or concerns.